Welcome to our women's clothing Shop 『Chubby in』
We have our own factory in China,Can guarantee the quality of the product.
Welcome to consult.
【About placing an order】
The following payment methods are supported
・Pay pal
・SHOP PAY
・Credit Card
【About delivery】
○We cannot accept cancellations, color changes, size changes, etc. after shipping preparations have started. note that.
○ Please note that we do not accept any free returns or exchanges for the customer's convenience such as changing the size, color, image, or actual size of the product after delivery.(For the above reasons, customers can bear the shipping cost, return or exchange the goods themselves）
○Because some products are made overseas, sewing may be rough. There may be fraying, unfinished threads, no washing tag, wrinkles, loose beads and buttons. Please purchase after understanding.
○We do not accept returns/exchanges in the following cases. Thank you for your understanding.
・Regarding frayed threads
Regarding the frayed threads of the product, if the frayed threads do not leave holes when pulled, there is no problem with the product itself, so please cut the frayed threads with scissors.
・Defective sewing
Some products are mass-produced products, so if it is not difficult to wear the product, there is no problem with the product itself, so please use it as is.
・About the buttonhole
Regarding the product's buttonhole, the buttonhole made in China is closed, so please pass the remaining thread through the back of the buttonhole and cut it. note that.
・About material
If there is no problem with the product itself, such as hair coming out, it is not a defective product, so please continue to use it. All products in our shop are new. Some products may have a peculiar smell due to being stored in an overseas warehouse.
・Different shades
We have made every effort to take pictures closer to the actual product, but there may be some errors in the product image depending on your monitor environment. Thank you for your understanding. Basically, we cannot accept exchanges or returns of products for reasons such as "the image is different from what I thought" or "the color is different from the monitor".
・About wrinkles and dirt
In long-distance deliveries, a large number of packages may be pushed out of each other, so they may get wrinkled and dirty. If there is no problem with the product itself, please use it as it is because it will be beautiful if you iron or wash it.
"We apologize for the inconvenience, but we ask for your understanding."
❤Non-returnable products
*In the following cases, refunds/exchanges cannot be accepted even for defective products.
・If more than 7 days have passed since the product arrived
・Product after wearing
・Items with tags removed
・Products that have been washed, cleaned, hemmed, repaired, etc. by the customer
・Products with wrinkles, stains, or odors after arrival
・Products that do not include part of the set contents such as accessories
*In the case of non-defective products, even unused products cannot be returned.
·underwear
・Swimwear
・Pajamas
*Cannot be returned/exchanged due to customer convenience
・Returns will not be accepted if the customer purchased the wrong size.
・We do not accept returns due to customer reasons such as different from the image.
・We reserve the right not to respond to those who wish to return an item simply because they do not like it, and there is no quality problem.
・We reserve the right to refuse to respond to those who do not provide photos or explain the problem.
・If we are unable to contact you by email, we may not be able to accept your return.
Also, if you return the product to us without contacting us, we may not be able to refund you.
[Regarding long-term absence and incomplete address]
There are a lot of omissions in the street address, so please check when purchasing.
*We cannot accept reshipment.
If the customer is absent, Sagawa Express will contact you with an absence notice. (We may contact you at the time of delivery.) Please request redelivery by yourself from the notice of absence.
In addition, products that have passed more than 7 days from the date of shipment will be automatically returned to the overseas warehouse and will be canceled. Please note.
*If there is an error in the delivery address, it will be returned as the address is unknown.
* Products that have expired will be discarded, so we cannot accept any kind of response such as re-shipment or refund under any circumstances.
Q.
I want to cancel my order.
A.
We do not accept cancellations or changes even before the product is shipped, so please take this into consideration when purchasing.
If you are a minor under the age of 20, please be sure to obtain the consent of your guardian before purchasing.
Please note that we cannot accept items that have already been purchased, as we assume that we have obtained the consent of the parent or guardian.
Q.
Does cooling-off apply?
A.
Cooling-off is a system that applies to door-to-door sales. Mail-order sales are not obliged to apply cooling-off.
Please note that the cooling-off system does not apply to this service because it is a mail-order business that is accessed by customers.
Q.
Can I combine the items I ordered separately into one package?
A.
no. Due to the terms of use, we cannot accept changes after the order is completed. Please note.
Q.
I entered the wrong delivery address and would like to change it.
A.
It is possible if it is before the delivery procedure. Please contact us as soon as possible. Please note that changes cannot be made after delivery.